VILLAS IN ITALY - TERMS & CONDITIONS

RENTAL
Bookings are made on behalf of the owner of the property at the prices stated in the price-list. These prices are based on market conditions applicable at the time of booking.

PAYMENTS - RENTAL VOUCHER
As soon as reservation is confirmed, a deposit of 50% must be received in order to consider the reservation definite.
The payment of the balance must take place at least 60 days before the start of the rental period; unless otherwise stated within Villas in Italy website at the specific villa description inside "Property Info" under Charges. For bookings made less than 60 days prior to the start of the rental period the full amount must be paid.

MINIMUM RENTAL PERIOD - PRICES
The minimum rental period is generally one week during High Season, from Saturday to Saturday. For the rest of the year when indicated in the price-list, rental can be for a minimum of 3 days. The rental prices are per each accommodation and per week and are sub-divided according to the rental seasons as shown in the price-list.

INSURANCE
It is strongly suggested that travel insurance is purchased for protection against illness, death or otherwise including coverage in case of trip cancellations. Villas in Italy is not responsible for injury loss or damage to persons while on vacation and/or at the rented property.

ARRIVAL AND DEPARTURE
Unless otherwise indicated in the description of the property, the arrival/departure must take place as follows: arrival: Saturday between 4 p.m. and 7p.m. Departure: Saturday between 8 a.m. and 10 a.m. Each change to the arrival date and arrival time must be advised to Villas in Italy and be approved by Villas in Italy at least 3 days in advance. In case of unavoidable delay on the Saturday of arrival, the client must call VILLAS IN ITALY Customer Service between 4 p.m. and 8 p.m. The telephone numbers are specified on the voucher given to you by us or by our representative agencies.
In cases in which the check-out from the property is not possible at the time of departure (i.e.: departure during the night), the owner/representative has the right to obtain a copy of the client's credit card to be returned to the client by post once the house has been inspected. In case of a damage, the owner is obliged to inform both the client and Villas in Italy of the exact amount that will be charged and details of the damage.

UPON ARRIVAL
On arrival the holiday-maker must present his voucher as well as his passport or identity card to the owner or his representative to enable them to proceed with their registration in accordance with Italian legal requirements.

SECURITY DEPOSIT
When the keys are handed over to the client, the security deposit must be paid, in cash and in EURO to the owner or his representative, as stipulated with Villas in Italy. Such amount will be refunded (unless otherwise stated inside the website at the specific villa description inside "Property Info") at the end of the holiday less any deduction made for damage caused to the property or for any additional costs that were not included in the rental price. THE OWNER OR HIS REPRESENTATIVE CAN REFUSE ACCESS TO THE PROPERTY IF THE SECURITY DEPOSIT IS NOT HANDED OVER. Should the client decide to leave the property prematurely the owner or his representative is authorized to refund the deposit to the holiday-maker by post (less any deductions for damages or any additional expenses) and only after having checked the inventory and the property in question. Villas in Italy declines all responsibility in the event of a dispute between the client and the owner regarding the deposit.

NUMBER OF PERSONS - PETS
Only those persons whose name appears on the Booking Form and whose presence has been registered with the authorities may use the property. The number of persons (adults and children) must not exceed the number of sleeping places indicated in the price list except in the case of infants (less than 2 years old) provided that the client brings a travel cot and its relevant bed-linen. Any other exceptions are stated in the price-list.
The holiday-maker is obliged to advise Villas in Italy at the time of booking if he is bringing any pets with him and he should communicate numbers and size. Pets will be admitted in those properties where they are accepted.

REMARKS
EXTERNAL MAINTENANCE
The owner or his representative reserve the right to have free access to the property for essential maintenance purposes (garden, swimming-pool, etc...).

BUGS/INSECTS
Most of the villas are situated in the countryside. For this reason you might find yourself sharing some space with bugs/insects. Villas in Italy is not responsible for any consequential as VII cannot avoid them from interfering and disclaims any complains.

FACILITIES
Italian washing machines wash really, really, really well, that's why one load takes 2 hours! What you will have a hard time finding is a dryer. In Italy, fresh air is the only way to go. If you don't have a drying rack in your room, ask the caretaker where you can hang your laundry.

Linens are also on a weekly schedule rotation. Like the towels, you can wash them and let the sun dry them should you wish to launder mid rotation. If you have guests and linens have to be changed too often, there might be a per-change fee charged. If you plan on having guests, talk with the renter and discuss what, if any, extras fees are applicable for both towels and linens.

CANCELLATION CHARGES
Unless otherwise stated in the specific villa description of VII website, these are the cancellation charges that will apply:
* 35% of the total rental cost is non refundable once booking is confirmed
* 90 to 60 days prior to arrival 50% of the total stay.
* 59 to 0 days prior to arrival 100% of the total stay.

The above does not apply to the following properties. (Please check inside the specific villa description inside "Property Info" under Charges). Villa la Sirentetta, Villa Maestosa, Villa del Cavaliere, Villa Rotonda, Villa Tosca.

RESPONSIBILITY
Villas in Italy has visited and checked each property. The descriptions appearing in our collection are accurate and have been prepared in good faith. Villas in Italy, however, declines all responsibility for any modifications made by the owners without its knowledge. In the event of any problems, the client undertakes to do his best to resolve or minimise them in order to avoid any complaints that could result. If the client is unable to do this, he must immediately get in touch with Villas in Italy by telephone on the Saturday evening of his arrival (open from 4 p.m. to 8 p.m. local time) or by no later than the following Monday confirming his complaint.

The telephone numbers are specified on the voucher given to you by us or by our representative agencies.
The client is obliged to give Villas in Italy the time necessary to resolve the problem. Should there be no complaint supplied and without an explicit authorization by Villas in Italy, the client who leaves their accommodation prematurely forfeit their rights for a refund of the rental price, unless there is a legal right for them to have cancelled. Complaints received at the end of the stay will not be taken into consideration and no refunds will be given.

If, for any reason beyond its control including force majored, Villas in Italy has to cancel the booking made by the client, Villas in Italy, in agreement with the client will offer him/her another property of equivalent standard, provided that Villas in Italy is able to provide this solution. If the price of the alternative property is less, the difference will be reimbursed to the client by Villas in Italy.

In the event that an agreement cannot be reached, both parties can retract from the contract. Villas in Italy will reimburse the client for the cost received for the rental period and any other reimbursements are excluded.

Important information for all clients:
The properties that we offer are not official tourist structures, such as hotels, residences, etc. but private houses. Being such, they do not have standards or categories that are internationally recognised, indeed they reflect, in their architecture and furnishings, the local traditions and the personal taste of the owner.
Villas in Italy offers the chance to participate in the culture of the area chosen, living for a few weeks in the same surroundings as a local would. In order to live this experience in the right spirit, it is important not only that the client accepts but also that he will be able to appreciate the differences in the properties Villas in Italy is proposing in comparison with those where he normally lives. Villas in Italy has carefully chosen such properties using a minimum and maximum quality range within which it believes that any European and indeed a citizen of the world can find total satisfaction. Villas in Italy cannot however exclude the possibility that these differences can sometimes result in minor inconveniences - due to the special nature of its architecture and of traditions in the area - but which cannot be accepted as complaints.

PROPERTY OWNER’S DISCLAIMER
The property owner does not accept any liability for any loss, damage, or additional expenses incurred by the client or any member of the injury, death, loss, inconvenience or damage, alteration, delay or cancellation of the booking as a result of war, threat of war, riot or civil strife, terrorist activity (threatened or actual), natural disaster, fire, sickness, weather conditions, action at an airport or port by any government or public authority, technical problems relating to transport and airport regulations caused by technical, mechanical or electrical breakdowns or with the client's accommodation or other circumstances as amounting to "force majors" or Acts of God or other similar events beyond the property owner's control.